In light of the current situation surrounding COVID-19, Geoffrey Roth Watch Engineering wants to assure you, our valued customers, that we are taking all necessary steps to follow the World Health Organization and local authorities’ guidelines. The safety of our customers, partners and employees is our utmost priority.
WILL THERE BE A DELAY IN THE SERVICE AND/OR SHIPMENT OF MY TIMEPIECE DUE TO COVID-19?
In light of the current situation, our Concierge will keep you informed and notify you of any delays that may occur during the service of your watch.
HOW CAN I PLACE AN ORDER?
For web orders, you may select the products of your choice and proceed to checkout. Should you prefer to place an order by phone, please contact Andy at 480-423-3848. Or send us a message.
ARE ALL PRODUCTS AVAILABLE FOR PURCHASE ONLINE?
Not all products are available for immediate purchase. Should you wish to purchase a product that is not available online, please contact Andy at 480-432-3848. Or send us a message.
CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
Please direct any inquiries to our Concierge at 480-423-3848 in order to know if your order can be changed.
WHERE CAN I PURCHASE A NEW STRAP?
To purchase a new strap, please contact Andy 480-423-3848. Or send us a message.
CAN I CUSTOMIZE A WATCH?
Yes. All of our timepieces can be customized with some limitations. Please contact us to discuss your ideas.
WHICH PAYMENT METHODS ARE AVAILABLE?
Credit cards (Visa, MasterCard, American Express) may be used for all purchases.
Bank wire transfers are only accepted for orders placed over the phone with the Concierge. You can place orders here by calling 480-423-3848.
HOW CAN I PAY FOR A CUSTOM ORDER?
For custom products we ask for a 50% deposit upon approval of your quote, with the balance due prior to shipping
WHEN WILL I BE CHARGED FOR MY ORDER?
Your credit card is charged when you place an order for an item that is in stock. We do not pre-authorize any cards at the time of sale.
WHAT SHIPPING METHODS ARE AVAILABLE?
Only overnight shipping is available.
*All order delivery date estimations are subject to stock availability.
* We will only ship on Monday through Thursday.
CAN I HAVE MY ORDER DELIVERED TO A COLLECTION POINT OR PO BOX ADDRESS?
We do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes.
MAY I PICK UP MY ORDER AT YOUR LOCAL STUDIO/SHOP?
Yes, we would love to have the opportunity to meet you and show you our studio. Local taxes may apply.
CAN I SEND MY ORDER AS A GIFT?
Yes, all of our products can be ordered as a gift and may include a gift message of your choosing.
HOW CAN I FIND THE PRICE OF A PRODUCT?
Please call Andy at 480-423-3848 for price inquiries. You may also send us a message here.
ARE ALL PRODUCTS WARRANTED?
All of our timepieces have a 5-year warranty. Extend your warranty by five years if your watch is returned to us for servicing between years five and six (current service charges will apply).
WHAT CAN I DO, IF MY TIMEPIECE REQUIRES A SERVICE?
You may submit your timepiece for service anytime. Please contact Andy at 480-432-3848 or send us a message here.
WHY SHOULD I HAVE MY TIMEPIECE SERVICED?
Your timepiece is a high-precision instrument and the greatest care has been taken in its design and production. It deserves the greatest attention to ensure that it continues to work perfectly for many years to come. Most mechanical watch manufacturers recommend servicing between five and ten years after purchase. Depending on the amount and type of wear, a mechanical watch might need only simple adjustments. No matter the amount of service, your watch will be returned to you looking as close to new as we are capable of given the wear.
IS ENGRAVING AVAILABLE?
Yes. Our timepieces can be hand engraved to any level of decoration by our associate, Todd Daniels. In-house laser engraving or decoration is also offered.